Redule FZ LLC ("Redule", "we", "us", "our") provides subscription-based access to an agentic AI CRM platform. This Refund Policy explains when refunds are issued, how to request one, and which charges are non-refundable. By subscribing to Redule, you agree to the terms outlined below alongside our Terms of Service.
All new paid plans (Lite, Solo, Growth) include a 14-day free trial with no credit card commitment beyond authorization. You may cancel at any point during the trial and you will not be billed. For paid subscriptions, Redule offers a 7-day money-back guarantee from the date of your first successful charge, provided the account has not exceeded usage thresholds defined in Section 4.
Monthly subscriptions renew automatically on the same billing date each month. You may cancel at any time through your account dashboard or by emailing billing@redule.com. On cancellation:
Annual subscriptions provide a discount in exchange for an upfront 12-month commitment. Refund terms for annual plans:
The following charges are non-refundable once incurred, regardless of cancellation timing:
If Redule experiences a verified, prolonged service outage caused by us, customers on an active paid plan may request service credits at our discretion. Requests must be made in writing within 30 days of the outage, and are assessed based on the length and impact of the disruption.
Service credits apply to future invoices and are not paid as cash refunds. Outages caused by scheduled maintenance, force majeure events, customer misuse, or third-party services (WhatsApp, Meta, BSP partners, payment gateways) are excluded. Where a separate written Service Level Agreement has been executed with you, the terms of that agreement apply instead.
Refunds may be issued at our discretion in cases of:
Refunds will not be issued for:
To request a refund, email billing@redule.com from the email address associated with your Redule account. Please include:
We will acknowledge your request within 2 business days and provide a decision within 7 business days.
Approved refunds are processed back to the original payment method within the timeframes below:
Actual receipt depends on your bank or payment provider. We are not responsible for delays caused by intermediary banks or financial institutions.
Refunds are processed in the original currency charged. For multi-currency accounts (USD, INR, EUR, GBP, AED, SGD, CAD, AUD), the refund amount reflects the original transaction amount in that currency. Redule is not responsible for any losses due to exchange rate fluctuations between the original charge and the refund date.
We strongly encourage customers to contact billing@redule.com before initiating a chargeback or payment dispute with their card issuer. Chargebacks filed without prior contact may result in immediate account suspension pending resolution. Successful chargebacks for charges that were validly incurred under our Terms of Service may result in permanent account termination and ineligibility for future Redule services.
You may downgrade from a higher tier (e.g., Growth) to a lower tier (e.g., Solo) at any time. Downgrades take effect at the start of the next billing cycle — no prorated refunds are issued for the current cycle. Features and AI agents exclusive to higher tiers will become unavailable upon downgrade.
If Redule terminates your account for reasons not attributable to you (such as our discontinuation of a service line), you will receive a prorated refund for the unused portion of any prepaid period. If termination is due to your breach of the Terms of Service, no refunds will be issued.
Refunds include any VAT, GST, or sales tax originally charged. Tax adjustments are reflected in the refund amount and reported in your billing history. Customers based in jurisdictions with reverse-charge VAT mechanisms should consult their tax advisor for treatment of refunds.
If you purchased Redule through an authorized reseller, white-label partner, or technology partner, refund terms are governed by the agreement between you and that partner. Redule's direct refund policy does not apply. Contact your reseller for refund requests.
We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or industry practices. Material changes will be communicated through the platform or by email at least 30 days before taking effect. Continued use of Redule after changes constitutes acceptance.
This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes arising in connection with refunds will be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise specified in an executed enterprise agreement.
For refund requests or questions about this policy, contact:
Redule FZ LLC
Billing & Customer Success
Email: billing@redule.com
General enquiries: info@redule.com
Dubai Free Zone, United Arab Emirates